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Hadley Designs

Shopify Dtc Operations Manager en Hadley Designs

FULL_TIME

Remoto | Junior | Full time | Operaciones / Admin

0 postulaciones
Responde entre 4 y 8 días
Revisado por última vez hoy
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About Hadley Designs Hadley Designs is a family-founded, female-led brand redefining early education through creativity, beauty, and connection. We believe learning should be fun and engaging. We don’t just sell products, we shape futures. Our mission is to create screen-free, hands-on learning tools that build confidence, spark curiosity, and bring families closer together. Every product we design is rooted in purpose. Beautiful design creates better learning, and every detail matters. From the first click to the moment a child lights up with understanding, we are committed to delivering an experience families can trust.

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What You’ll Do

Also known as: Shopify Operations Manager, Ecommerce Operations Lead, Customer Experience Operations Manager
The DTC Operations Manager owns the accuracy, performance, and customer experience of our Shopify store. This role ensures customers clearly understand what they are buying, when it will ship, and what to expect after purchase.
Core Responsibilities


Shopify Operations & Store Accuracy
  • Own day-to-day Shopify store operations and customer experience
  • Audit the site for broken links, outdated promotions, incorrect pricing, and conflicting messaging
  • Ensure consistency across product pages, landing pages, collections, shipping details, split shipments, and pre-orders
  • Support promotion setup and backend accuracy


Customer Experience
  • Respond to customer inquiries via Shopify Inbox and social channels
  • Process refunds, reships, cancellations, and order updates
  • Triage support tickets and resolve issues based on urgency
  • Identify recurring customer pain points and recommend improvements
  • Ensure all customer communication is clear, accurate, and aligned with current messaging


Order Operations & Fulfillment
  • Monitor order flow across Shopify, Base, and Amazon MCF
  • Resolve failed orders, inventory issues, and fulfillment discrepancies
  • Coordinate with fulfillment teams to ensure timely delivery
  • Manage split shipments, pre-orders, out-of-stock items, and delayed packages


Systems, SOPs & Automation
  • Build, document, and maintain SOPs for recurring workflows
  • Identify inefficiencies and implement automations using tools like Shopify Flow
  • Optimize customer service tools such as Gorgias
  • Use AI tools to reduce manual work, improve accuracy, and streamline operations


Reporting, Compliance & Risk
  • Deliver weekly Shopify performance reports
  • Track key metrics including CAC, LTV, and funnel performance
  • Identify trends, risks, and operational issues early
  • Maintain compliance with ADA, privacy, tracking, disclosure, and platform requirements

Requirements

Who You Are
  • You are a systems-driven operator who takes pride in getting the details right.
  • You think like an owner. You move quickly, solve problems independently, and take full responsibility for outcomes. You don’t wait for direction. You create clarity where others see complexity.
  • You have 2 to 5 years of experience managing Shopify store operations
  • You are highly detail-oriented and catch inconsistencies others miss
  • You are a strong written communicator who can simplify complex information
  • You have hands-on experience with order management, fulfillment, and customer service
  • You understand Shopify apps, backend systems, and troubleshooting workflows
  • You build systems, not just solutions
  • You thrive in a fast-moving, high-growth environment
  • You are comfortable working cross-functionally while maintaining ownership
  • You believe in excellence over easy. You take initiative. You close loops. You care deeply about doing things the right way.

Benefits

Why You’ll Love Working Here
At Hadley Designs, your work directly impacts families around the world.
You are not just managing operations. You are helping create a seamless experience that allows parents to feel confident, supported, and proud of their choices.
You will enjoy:
  • A remote-first environment that gives you flexibility and autonomy The ability to manage your schedule with trust and accountability
  • Direct access to leadership and meaningful collaboration across teams
  • Opportunities to build systems, implement ideas, and drive real impact
  • Access to training, tools, and continuous learning
  • A decade-strong, family-founded brand with a clear mission and vision
  • Free access to products that are changing how children learn
Hadley Designs is a remote-first company built on trust, creativity, and autonomy. We’re a small but mighty team that believes in balancing excellence with flexibility.

GETONBRD Job ID: 61632

Trabajo 100% remoto El cargo puede ser desempeñado desde cualquier lugar del mundo.

Política de trabajo remoto

Totalmente remoto

El trabajo es 100% remoto desde cualquier país.

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Shopify Order Management Customer Service Automation Compliance Reporting
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Acerca de Hadley Designs

Hadley Designs is a fast-growing lifestyle and early education brand trusted by millions of families. We are a fully remote global team of creators, thinkers, problem solvers, educators, and operators who care deeply about impact & craftsmanship. — Perfil completo de Hadley Designs

Shopify Dtc Operations Manager
Hadley Designs • Remoto
Postula
ⓘ Requiere postular en Inglés
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