Business Analyst – Product & Operations en BNamericas

• Monitor and analyze platform usage patterns, engagement trends, and friction points.
• Design and maintain executive dashboards (Amplitude and other BI tools).
• Define and track KPIs related to user engagement, retention (GRR, NRR), product adoption, conversion, and customer satisfaction.
• Translate behavioral data into actionable recommendations to improve adoption, retention, and user experience.
• Support product discovery by validating hypotheses with real usage data.
• Evaluate product releases using defined KPIs and performance benchmarks.
• Develop measurement frameworks for product-market fit and feature impact.
• Support forecasting of renewals and revenue trends; analyze GRR, NRR, and DRR evolution by ICP.
• Conduct first-year account performance analyses and provide conversion, lead source, and sales performance insights.
• Assist Customer Success with client journey analyses and Executive Business Reviews (EBRs).
• Perform time & motion studies to identify operational efficiencies.
• Collaborate with development teams to ensure accurate event tracking and instrumentation; design and audit tracking plans.
• Validate data consistency and quality; maintain governance across cross-functional data flows.
• Produce QBRs, executive performance presentations, and operational dashboards; present insights to leadership.
• Transform complex datasets into structured business narratives with recommended actions; contribute to strategic product discussions.

Education in Industrial Engineering, Business, Data Science, Information Systems, Statistics, Applied Mathematics, or related quantitative fields. A Master’s degree or advanced certifications are a plus. 2–4+ years in Business Analytics, Product Analytics, BI, or similar data-focused roles. Experience in a subscription-based B2B SaaS environment and cross-functional collaboration with Product, Commercial, and Operations teams. Strong proficiency in SQL; Python (Pandas), Amplitude (or Mixpanel/GA4), and dashboarding tools (Power BI, Looker, Tableau). Excellent English communication and executive-ready storytelling with data. Spanish is a nice to have. Ability to work in a fast-paced, agile environment with a proactive, ownership-driven mindset.