Tsquared

Client Success Specialist with Hardware Specialist Duties en Tsquared

FULL_TIME

  Remoto (14 ubicaciones) | Semi Senior | Full time | Soporte Técnico

Sueldo bruto $900 - 1500 USD/mes

31 postulaciones
Revisado por última vez hoy
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We stay hungry.

You won’t catch us off guard. We’re passionate about tech, and we’re constantly learning so that we can offer the best service to our clients.

We ask for the ball.

We’re on the same team. Teammates strategize and work together to win the game. We’re big on being team players and aren’t afraid to ask for the ball.

We don't cut corners.

We’re not afraid to do it right the first time. We listen, take the time to understand our client's needs, and then work together to get it done.

We go with the flow.

Technology is not stationary. Like water, we can work around changing conditions and chart new paths. We’re here to ensure you succeed.

Job functions

  • Technical Support: Provide email and phone support.
  • Issue Triage: Assess urgency and allocate resources.
  • Guidance: Offer best practices and solutions.
  • Problem-Solving: Tackle complex issues.
  • Professional Interaction: Maintain a positive attitude with clients.
  • Issue Resolution: Troubleshoot IT issues promptly.
  • Documentation: Maintain accurate client records.
  • Follow-Ups: Ensure client satisfaction.
  • Project Management: Assist in IT projects.
  • Client Inquiries: Provide first-level technical support within SLAs.
  • Request Monitoring: Prioritize requests based on severity.
  • Troubleshooting: Collaborate on common IT issues.

Qualifications and requirements

  • High school diploma; Bachelor’s in computer systems is a plus.
  • Basic computer hardware, software, and networking knowledge.
  • Strong problem-solving and communication skills.
  • Fluent in English. (Required)
  • Ability to multitask and prioritize.
  • Quick learner of new technologies.
  • Previous customer-facing role experience is a plus.

Recommended Certifications:

  • CompTIA A+
  • Microsoft Certified Professional (MCP)

Hardware Specialist Responsibilities:

  • Set up and ship new employee computers.
  • Generate quotes and invoices for new equipment.
  • Understand client hardware requirements.

Conditions

  • 100% Remote: Enjoy your free time without commuting.
  • US Holidays: Recharge with paid holidays.
  • Competitive Salary: We offer a salary that values your skills.
  • Performance Bonus: Get rewarded for your hard work.
  • Bi-weekly Virtual Happy Hour: Relax and play games with the team.
  • Contests and Challenges: Keep things fun with team activities.

Política de trabajo remoto

Remoto sólo localmente

El trabajo es 100% remoto, pero los candidatos deben residir en Colombia, Ecuador, Argentina, Guatemala, Chile, Costa Rica, El Salvador, México, Perú, Panamá, Bolivia, Cuba, República Dominicana o Paraguay para postular.

Acerca de Tsquared

At Tsquared, we’re a close-knit team dedicated to helping accounting firms with their tech needs. We value collaboration, continuous improvement, and each team member's contribution. Join us if you want to grow with a team that values your input. — Perfil completo de Tsquared

Client Success Specialist with Hardware Specialist Duties
Tsquared •   Remoto (14 ubicaciones)
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Requiere postular en Inglés
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