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19 de mayo de 2026

Bilingual Customer Service Representative en Mr. Electric of Winter Haven

Remote | Senior | Part time | Soporte al Cliente

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Bilingual Customer Service Representative / Dispatcher (English & Spanish)

We are hiring a full-time bilingual Customer Service Representative / Dispatcher for a growing electrical service company serving residential customers in the United States.

This is a long-term remote position for someone who is highly organized, sales-oriented, dependable, and comfortable working in a fast-paced phone environment.

This role is NOT a simple customer support position. You will be responsible for handling incoming calls, dispatching technicians, following up with leads, booking appointments, and helping convert opportunities into scheduled jobs.

Aplica en getonbrd.com sin intermediarios.

Job functions

* Answer inbound customer calls
* Respond to new leads immediately
* Schedule and dispatch technicians
* Follow up on missed calls and unsold estimates
* Handle upset customers professionally
* Manage technician schedules and appointment changes
* Make outbound calls to customers and leads
* Help maximize booked appointments and sales opportunities
* Maintain accurate notes and communication inside ServiceTitan

This role handles approximately:

* 30–50 inbound calls daily
* Up to 100 customer touchpoints per day

Qualifications and requirements

Fluent English with clear spoken and written communication
Spanish proficiency preferred but not required
Excellent phone presence and customer service skills
Strong appointment booking and sales ability
Ability to multitask in a fast-paced environment
Organized, detail-oriented, and dependable
Comfortable handling upset or frustrated customers professionally
Reliable high-speed internet connection
Quiet and professional home office environment
Quality headset with clear audio
Ability to work U.S. Eastern Time business hours
Strong computer and typing skills
Punctual, responsive, and self-motivated

Desirable skills

Previous home service industry experience
Experience working with U.S.-based customers
Knowledge of ServiceTitan or similar CRM platforms
Sales or upselling experience
Experience in electrical, HVAC, plumbing, or trade service companies
Bilingual English/Spanish communication skills
Social media or customer follow-up experience

Conditions

Fully remote position

Full-time opportunity with stable long-term growth

Competitive monthly compensation based on experience

Performance bonuses available

Paid training provided

Flexible work environment

Opportunity for advancement within the company

Supportive team culture with direct communication

U.S. holiday schedule considerations

Company-provided software and systems access

GETONBRD Job ID: 61180

Trabajo 100% remoto El cargo puede ser desempeñado desde cualquier lugar del mundo.

Vestimenta informal Mr. Electric of Winter Haven no exige ningún código de vestimenta.

Política de trabajo remoto

Totalmente remoto

El trabajo es 100% remoto desde cualquier país.

Acerca de Mr. Electric of Winter Haven

Mr Electric of Winter Haven is a premier home services electrical company that specializes Residential Electrical Projects — Perfil completo de Mr. Electric of Winter Haven

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