Client Success Manager en Puente Talent Partners

Remoto | Semi Senior | Full time | Soporte al Cliente

Sueldo bruto $2000 - 3000 USD/mes

12 postulaciones

Revisado por última vez hoy

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Puente Talent Partners connects top Latin American professionals with growing US companies. This role is for one of our US clients; you would join their team directly while Puente supports you through the hiring process.
Our client is a growing US SaaS company with a real customer base and a team too small to let accounts slip. Retention and expansion are their revenue, and this seat protects both. You would own a book of accounts and be the face of the company to the customers who pay it, in a small, hands-on team that values clear written communication across time zones.

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About the role

As Client Success Manager you own a book of accounts from kickoff to renewal. Your mornings are calls with customers, reading the room and getting ahead of churn; your afternoons are making sure every commitment lands. You are the face of the company to the people who pay it.

Own a portfolio of accounts end to end: onboarding, adoption, retention, and growth.
Run regular check-ins and business reviews; track account health and get ahead of risk before it becomes churn.
Drive renewals and surface expansion opportunities, tying every conversation back to the customer's outcomes.
Be the single point of contact: coordinate across product, support, and sales to resolve issues fast.
Use AI tools to prep calls, summarize accounts, and keep follow-up tight so nothing slips.
Keep the CRM clean and current so the whole team can trust the account picture.

Success looks like: within 90 days you know every account, their health, and their renewal date, the customer trusts you as their main contact, and follow-up is tight with the CRM reflecting reality.

Who you are

5+ years in Customer Success or Account Management at a SaaS or B2B company, owning accounts and renewals, not just coordinating.
A track record of driving retention and expansion: you read risk early and move before a problem becomes a cancellation.
Excellent written and verbal English (C1+); you run calls with US stakeholders and hold the room.
Organized to a fault; you never let a commitment fall through.
Commercially minded: you connect what the customer needs to renewal and expansion.

Bonus points

Experience serving US customers.
Hands-on with HubSpot, Salesforce, or Gainsight.
You already fold AI into your daily workflow.
Background in a fast-growing startup, and comfort with async tools (Slack, Loom, Notion).

What to expect

Competitive USD compensation paid monthly, 100% remote from anywhere in Latin America, a flexible schedule aligned to the US business day, paid time off, and direct exposure to the leadership of a fast-growing US company.
After you apply: (1) Puente sends a short online assessment and a quick grammar check, (2) you record three short video answers so we can see how you communicate, (3) if it is a fit, our recruiter sets up an interview, (4) shortlisted candidates meet the US client team for final interviews.

GETONBRD Job ID: 61778

Trabajo 100% remoto El cargo puede ser desempeñado desde cualquier lugar del mundo.

Horario flexible Entrada y salida flexibles, libertad para realizar trámites personales o familiares.

Vestimenta informal Puente Talent Partners no exige ningún código de vestimenta.

Política de trabajo remoto

Totalmente remoto

El trabajo es 100% remoto desde cualquier país.

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Puente Talent helps top professionals in Latin America find remote roles with growing U.S. companies. We focus on high-quality matches, transparent USD compensation, and a clear hiring process for all operation roles. — Perfil completo de Puente Talent Partners

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