Moventi

IT Helpdesk Support Engineer Level 1 en Moventi

FULL_TIME

  Remoto | Semi Senior | Full time | Soporte Técnico

83 postulaciones
Responde entre 9 y 19 días
Revisado por última vez hoy
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Moventi is at the forefront of technological innovation, helping organizations navigate the rapidly changing landscape. By working here, you will be part of a multidisciplinary team that fosters continuous learning and the adoption of new technologies. The office is centrally located, providing a collaborative environment with recreational areas for breaks and agile tables for team meetings. The organizational culture emphasizes transparency, commitment, and innovation, encouraging employees to take risks and challenge themselves daily.

Funciones del cargo

• Provide first-level technical support via phone, electronic submission, and remote control software to diagnose and resolve issues with restaurant systems, such as POS systems (Oracle/PAR, Micros, POSitouch), drive-thru timers, and web-based reporting systems.

• Log and track all issues in the ITSM system, ensuring timely responses and updates to users.

• Escalate unresolved or more complex issues to second-level helpdesk or external vendors when needed.

• Diagnose and resolve basic networking issues such as connectivity problems, slow network performance, and configuration errors on routers, switches, and wireless access points.

• Troubleshoot hardware problems involving desktops, printers, and other peripherals used in restaurant environments.

• Provide support for network-related issues, including IP address conflicts, network outages, and connectivity problems between restaurant systems and external applications.

• Assist in the configuration and setup of new hardware and software for restaurant implementations.

• Work closely with vendors to ensure timely repair or replacement of hardware components under maintenance agreements.

• Monitor system performance and ensure service level agreements (SLAs) are being met.

• Maintain and update user documentation and training materials for end users.

• Assist with basic troubleshooting of network connections, hardware peripherals, and standard software applications.

• Participate in system testing and deployment of updates or new tools within restaurant environments.

• Provide basic training to restaurant staff on common IT tasks and systems, helping them understand and use new technologies.

Requerimientos del cargo

• Basic understanding of POS systems, desktop support skills, and experience with customer service.

• Strong communication skills with the ability to clearly explain technical issues to non-technical users.

• Eagerness to learn new technologies and troubleshooting methods.

• Ability to handle stressful situations professionally and patiently while maintaining a positive attitude.

• Problem-solving mindset with attention to detail and good organizational skills.

• Capable of following established procedures and escalating more complex issues as necessary.

Condiciones

Trabajo 100% remoto El cargo puede ser desempeñado desde cualquier lugar del mundo.
Vestimenta informal Moventi no exige ningún código de vestimenta.

Política de trabajo remoto

Totalmente remoto

El trabajo es 100% remoto desde cualquier país.

Acerca de Moventi

Technology is dramatically changing the world we live in. Our focus is to help organizations lead the way using technology with an innovation mindset. — Perfil completo de Moventi

IT Helpdesk Support Engineer Level 1
Moventi •   Remoto
Postula
Requiere postular en Inglés
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